Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@learningworld.ie. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. We will not accept the items sent back to us without first requesting a return. You shall bear the cost of returning the Goods. We advise that you use a tracked, insured service, as you are responsible for the Goods until we receive them.

You can always contact us for any return questions at support@learningworld.ie.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.